From the 1st of July 2023 we will require THREE WORKING DAYS to process prescription requests. This change is being made in response to the ever-increasing workload pressures on our clinicians. It is not a decision we have taken lightly but is one that we need to take in order to ensure that prescription processing is done efficiently, whist maintaining patient safety as our priority.
Here you will be able to find a wide range of information about the practice and the services we provide. At Norton Medical Centre we pride ourselves on delivering first class medical services to each of our 17,100+ patients. The practice operates a personal list system, meaning that all patients, including children have been allocated a named, accountable GP. We constantly strive to improve the care for our patients by acting upon the feedback we receive.
Reports of difficulty getting through to Reception/booking an appointment at GP Surgeries have increased nationwide, including at Norton Medical Centre. Unfortunately, we do not have unlimited resources and are currently working to maximum capacity. We have a standardised letter that explains this is a national problem and we are trying to provide the best service that we can The full letter is available online directly from this linkand available for download below. Thank you for your understanding.
Click here to DOWNLOAD our Appointment Capacity Letter
Please note we are closed Monday 8th May 2023 for the Bank Holiday for the coronation of King Charles III. For more information please see our Opening Times
We debated long and hard before deciding to share this video on our social media sites. The overwhelming majority of our patients are incredibly understanding of the pressure our service is under and how hard our doctors and staff are working in incredibly difficult circumstances and we would not wish to cause them any offence. However most of our Reception and Prescription staff have been subjected to the type of behaviour exhibited in the video, as have a number of our doctors and nurses. We therefore concluded that if our staff are subjected to this once it is once too often and on that basis we decide to share it with you. Thank you for your continued support and understanding.
GP Practices and patients have faced an extremely challenging time during the COVID-19 pandemic.
Please show your support by signing the petition calling on the Government to provide funding needed for better services,
more GPs and more safe space to see patients.
The petition can be signed here: Petition to support additional GP Funding for better sevices
We have updated and published our Privacy Notice, this details the information that we store, use and how we keep it protected.
For further information please see our full Privacy Notice here. The Privacy Notice will open in a new page in .PDF format.
Hartlepool & Stockton Health are offering 7-day access to GPs, Nurses, and Healthcare Assitants at three practices across Hartlepool and Stockton. Appointments can be booked by calling Norton Medical Centre during normal working hours.
You can now provide feedback on your experiences at Norton Medical Centre by completing a short survey. Your feedback is greatly appreciated and will help us to improve our services.
Norton Medical Centre
Tel: 01642 745350
Monday to Friday 8:00am - 6:00pm
Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link
The practice is closed on Thursdays between 12 noon and 2:00pm for staff training.
We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.
Closure dates can be viewed with our Opening Hours Page along with opening times.
When the practice is closed call 111 for medical help or visit Out of Hours
Call 999 for Health Emergencies
If you need urgent medical advice between the hours of 6.30 pm – 8 am weekdays, during weekends or on Bank Holidays – please telephone 111. NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. For children under 5 call 111 For people aged 5 and over go to 111.nhs.uk