Welcome to Norton Medical Centre
We debated long and hard before deciding to share this video on our social media sites. The overwhelming majority of our patients are incredibly understanding of the pressure our service is under and how hard our doctors and staff are working in incredibly difficult circumstances and we would not wish to cause them any offence. However most of our Reception and Prescription staff have been subjected to the type of behaviour exhibited in the video, as have a number of our doctors and nurses. We therefore concluded that if our staff are subjected to this once it is once too often and on that basis we decide to share it with you. Thank you for your continued support and understanding.
FACE MASKS - Please be aware that NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings from 19th July. If you have a genuine medical exemption please make this known when arranging or accepting an appointment. Thank you.
For more information visit: NHS England » NHS Patients, Staff and Visitors must continue to wear face coverings in healthcare settings
We have been informed there is a Coronavirus Vaccine Scam targeting vulnerable people.
Residents in their 90s have received phone calls to say they will be having their Covid-19 vaccinations at home and will receive a visit at a certain time and date. They are then asked to provide personal details other than their name to make a payment, or press a number on their keypad.
The NHS does not charge for the vaccine and any calls such as this should be treated as a scam.
For more information please visit the Covid 19 Vaccination Scam article published by the Northern Echo
The NHS has started the first phase of the COVID-19 vaccination programme. When it is the right time for you to receive your vaccine, you will receive an invitation to come forward. Please do not contact the NHS to get an appointment until you are contacted.
About COVID Vaccinations Priority Groups
Please do not contact the practice about COVID vaccinations, we will contact our patients in the priority group order provided by the NHS and Public Health England. The first phase of vaccinations have started in the NHS. The priority vaccination groups will start with all patients aged 80+ and Health and Social Care staff before working through the priority groups. Please see the first phase priority group information below:
If you test positive for Coronavirus or show symptoms you must isolate. View the Isolating at Home Leaflet for more information:
Isolating at Home Covid Leaflet.
Recovery After COVID
For Pathological Support while recovering from Coronavirus please read this booklet:
Pathological Support After COVID Booklet.
For Support Breathing and pacing yourself after COVID read the Recovery from COVID Booklet:
Recovery After COVID Booklet.
The COVID Breathing Exercise Handbook can be used to assist with recovery after COVID.
COVID Breathing Exercises Handbook.
For all updated information and alerts about facemasks, appointments, prescriptions, staff shortages, clinics and services impacted by Covid19 during the pandemic please visit our Norton Medical Centre Covid Information Page
Everyone is Welcome in General Practice - Registration
We are aware some people experience barriers when trying to register with a GP. Practices should not be turning people away who try to register without proof of ID/ address or immigration status. Everyone is welcome in general practice.
GP access cards are being distributed by local Healthwatch and voluntary organisations to vulnerable communities who are less likely to be registered with a GP. The card is accompanied with a letter with details of how to register at a Practice.
Here you will be able to find a wide range of information about the practice and the services we provide. At Norton Medical Centre we pride ourselves on delivering first class medical services to each of our 17,500+ patients. The practice operates a personal list system, meaning that all patients, including children have been allocated a named, accountable GP. We constantly strive to improve the care for our patients by acting upon the feedback we receive.
Flu Vaccine Information
Everyone in an at risk group is recommended to get a Flu Vaccine every year. This year there has been a higher demand than usual and so you may be asked to wait to be vaccinated while supplies are distributed nationwide. For more information about the flu please see the public health information Why am I being asked to wait to have my Flu Vaccine
Vitamin D Supplements
The NHS are intending to provide free Vitamin D supplements to patients that are extremely vulnerable and considered highly at risk to COVID19. Click here to find out more information and how to register for the Vitamin D supplements.
We have updated and published our Privacy Notice, this details the information that we store, use and how we keep it protected.
For further information please see our full Privacy Notice here. The Privacy Notice will open in a new page in .PDF format.
Due to the Coronavirus we have had to make decisions to amend how we work and how we process data to ensure we can still provide patient care. We have made a supplementary privacy notice to explain the changes that we have made due to the pandemic.
For further information please see our full Supplementary Covid Privacy Notice hereThe Supplementary Privacy Notice will open in a new page in .PDF format.
We offer a range of different appointments to try to provide flexibility for our 17,600 patients to access an appointment appropriate to their needs. Appointments can be booked online, by telephone and in surgery. To book appointments Online you must first register for Online Services, more information on how to sign up to our Online Services can be found on our How to sign up to SystmOnline – Online Services page.
For more information about our Appointments please visit our Appointments page page.
SystmOnline - Online Services, can be used to book Appointments, order repeat prescriptions, view future appointments, cancel appointments, view test results and see your Medical Records. For further information about SystmOnline please visit our About Online Services
To use our online servcies you will need to complete our Online Services registration form. and return it to the practice along with some identification. For further information on acceptable I.D. and how to sign up to our Online Services please visit our How to sign up to SystmOnline – Online Services page.
Integrated Urgent Care Service
Please see the video below for further information about the Urgent Care Services in Stockton-on-Tees.
7-Day Extended Access
Hartlepool & Stockton Health are offering 7-day access to GPs, Nurses, and Healthcare Assitants at three practices across Hartlepool and Stockton. Appointments can be booked by calling Norton Medical Centre during normal working hours.
Keeping People Connected
Catalyst are taking part in a new project ‘Keeping People Connected’, which aims to support people with learning disabilities and autism during the Covid-19 pandemic who may have little or no support.
Armed Forces veteran friendly Accredited
We are an Armed Forces veteren friendly accredited GP Practice. View further NHS health care for the Armed Forces community with links here
The NHS Friends and Family Test
You can now provide feedback on your experiences at Norton Medical Centre by completing a short survey. Your feedback is greatly appreciated and will help us to improve our services.