Please wear a face covering when entering the surgery. This does not need to be a medical grade mask. Your assistance in helping keep patients and staff safe is appreciated.
Face Covering Exemption Letters
We are unfortunately NOT in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face make. For more information about exemption please view the Cleveland Local Medical guidance here.
Please do not come to the surgery unless you are asked to do so, or unless you are dropping off a prescription request or message that can be left in the locked post box outside of our car park entrance. Our doors are locked and only patients who have been asked to attend will be allowed in. Anyone who arrives unexpectedly will be asked to telephone first from outside of the building. Any patient without access to a phone will be asked to remain outside of the building until a screening process is completed.
- You may find it more convenient to submit an E-consult via our website. You will receive a response from a clinician within 48 hours.
- Prescription requests and blood test results can be accessed remotely for patients with online access.
- You may find it more convenient to submit an E-consult via our website. You will receive a response within 48 hours.
- If your problem is more urgent please contact the surgery and a telephone triage appointment will be arranged. If the clinician feels you need to be seen, please be reassured that a face to face appointment will be made.
- If you have a NEW persistent cough or a high temperature above 37.8C and are worried you may have coronavirus you need to follow
• If you live alone you should stay at home (self-isolate) for 7 days from the onset of symptoms following the current advice.
• If you live with others then you must stay at home for 7 days, but all other household members who remain well must stay at home and not leave the house for 14 days
• After 7 days of self-isolation, people who feel better and no longer have a high temperature can return to their normal routine
• If they have serious symptoms that they cannot manage or have no signs of improvement after 7 days they should use NHS111
- If your symptoms worsen please see NHS website for more information
- If you require a sick note please go to
Sorry for any inconvenience and thank you for understanding.
Stay at Home Public Health Information:
For more information about corona virus testing please visit the government website here.
Patients who do not have access to or cannot use the internet can call a dedicated phone line, which can be used to order a test if no other options are available. The Coronavirus Testing Call Centre can be contacted on 0300 303 2713 between the hours of 07.00 and 23.00. Around 98% of all Coronavirus test results are sent automatically to the individual within four days but for any that aren’t, the Call Centre can help individuals to follow up on their results. Patients should not be directed to request tests via NHS 111, as the service is not able to do this for them.
We are providing extra sessions on a Saturday morning for appointments only. Opening times 8:30am - 11.30am for routine care.
Due to the increased demand and staff shortages prescription requests are taking longer to process. Please be patient waiting for routine prescriptions. If it is urgent please talk to one of our reception staff and we will prioritise the prescription requests.
We are currently experiencing staff shortages due to members of staff having to self isolate as per Government guidelines. Please be patient while we try to process the increased demand on our services.
Information regarding Rescue packs for Asthma and COPD patients during Covid can be found below:
- For asthma: patients should not be provided with rescue packs, they need to seek medical assistance as per their asthma action plan ie Moderate asthma: ask for GP appointment (which would be triaged on phone re covid19 first)
- Acute severe asthma: patient would need 999 call.
- COPD patients: routine rescue packs should not be given/reissued without the clinician having a very explicit conversation with the patient distinguishing between symptoms of COVID19 (for which a rescue pack could actually cause harm) vs symptoms of copd exacerbation (which of course would be appropriate).
In the coming weeks our doctors may need to work from home due to self-isolation guidance. Therefore if you are expecting a call from the surgery please be aware that it may be from a withheld number.
Because of the latest advice regarding Coronavirus Covid-19, we will not bring any patient to the surgery for a face to face appointment until they have had a telephone consultation first. All appointments will be triaged by a GP. If you have any symptoms please refrain from coming to the practice, please follow the link for more details https://www.nhs.uk/conditions/coronavirus-covid-19/
People unable to work for more than seven days because of coronavirus (COVID-19) can obtain an isolation note through a new online service, by following the links below as well as the NHS App.
The smoking Cessation clinics have currently stopped due to Covid19. Patients are able to self refer by visiting https://www.nth.nhs.uk/services/stop-smoking-service/referral-form/ amd completing and submitting the form. They will contact patients directly from the contact information provided.
In light of current guidance regarding patient management and social distancing, and to ensure that patients are triaged and prioritised appropriately, Teesside Sexual Health Services have invoked 2 measures:
- With immediate effect, Teesside Sexual Health Service will be stopping all ‘walk-in’ sessions
- All clinics will now operate by appointment only
To support effective triaging the online booking facility is suspended. Patients should be directed to the main phone number for Teesside 0300 330 1122 where they can arrange an appointment or receive advice.
We are now seeing patients for routine cervical screening. Please book an appointment via Reception on 01642 745350
HARTLEPOOL & STOCKTON HEALTH
We are offering appointments in the evening and on the weekends on behalf of your GP Practice. (more…)
Welcome to Norton Medical Centre Online
Here you will be able to find a wide range of information about the practice and the services we provide. At Norton Medical Centre we pride ourselves on delivering first class medical services to each of our 17,500+ patients. The practice operates a personal list system, meaning that all patients, including children have been allocated a named, accountable GP. We constantly strive to improve the care for our patients by acting upon the feedback we receive.
We have updated and published our Privacy Notice, this details the information that we store, use and how we keep it protected.
For further information please see our full Privacy Notice here
Due to the Coronavirus we have had to make decisions to amend how we work and how we process data to ensure we can still provide patient care.
We have made a supplementary privacy notice to explain the changes that we have made due to the pandemic.
For further information please see our full Supplementary Covid Privacy Notice here
New Appointment System
On Monday, 5 March, we are introducing a new appointment system developed in response to patient feedback. The aim is to provide the flexibility necessary for our 17,600 patients to access appointments appropriate to their needs.
For further information please see our Appointments page
Integrated Urgent Care Service
From 1st April 2017 there will be some changes to the urgent cares services in Stockton and Hartlepool. Please see the video below for further information.
7-Day Extended Access
Hartlepool & Stockton Health are offering 7-day access to GPs, Nurses, and Healthcare Assitants at three practices across Hartlepool and Stockton. Appointments can be booked by calling Norton Medical Centre during normal working hours.
Keeping People Connected
Catalyst are taking part in a new project ‘Keeping People Connected’, which aims to support people with learning disabilities and autism during the Covid-19 pandemic who may have little or no support.
Armed Forces veteran friendly Accredited
We are an Armed Forces veteren friendly accredited GP Practice. View further NHS health care for the Armed Forces community with links here
The NHS Friends and Family Test
You can now provide feedback on your experiences at Norton Medical Centre by completing a short survey. Your feedback is greatly appreciated and will help us to improve our services.