Complaints Procedure

We always welcome the opportunity to deal with any part of the service which is causing you concern. You should talk to any member of the team or our practice manager, Mrs Christine Malloy. Please address written complaints to:

Mrs Christine Malloy
Practice Manager
Norton Medical Centre
Billingham Road
TS20 2UZ

If you would prefer to speak to somebody on the telephone or in person regarding your complaint, please call the main surgery number: 01642 745350.

We will do our best to resolve the problem as quickly as possible; however, if we are not successful, we can advise you on how to pursue your complaint. Please ask at reception for a copy of our Practice Complaints Procedure leaflet or click here for an electronic copy.