Please use our eConsultation to contact us online for an appointment or for queries. Norton Medical Centre - Covid19 Information for information within the practice such as face masks and sick notes.
Please note we are closed Thursday afternoons between 12 noon and 2pm. For more information please see our Opening Times

Norton Medical Centre

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About Online Services

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Click here to use our online services

Patients can perform a number of routine tasks online:

  • Book appointments
  • Order repeat prescriptions
  • View past/future appointments
  • Cancel appointments
  • View coded information from your medical records
  • View test results
  • Update your contact details
  • Answer questionnaires

Being able to see your record online might help you to better manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday. If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. This decision will not affect the quality of your care.

You will be given login details, so you will need to think of a password which is unique to you. This will ensure that only you are able to access your record - unless you choose to share your details with a family member or carer. It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can't do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.

If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.

For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society: Keeping your online health and social care records safe and secure.

Android Play Store App Link Apple Store App Link

How to sign up to SystmOnline How to use SystmOnline Sign in
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Contact Us

Address

Norton Medical Centre
Billingham Road
Norton
Stockton-on-Tees
TS20 2UZ

Tel: 01642 745350

Monday to Friday 8:00am - 6:00pm

PLEASE NOTE

Planned Closures at the Surgery

Norton Medical Centre will be closed from 12:00 noon on Tuesday 1st October 2024 for Staff Training - Surgeries in Hartlepool and Stockton, including Norton Medical Centre, will be closed for Protected Learning Time (PIL) If you require routine healthcare, we will open as normal at 8.30am on Wednesday 2nd October 2024. For emergency healthcare, please contact 111 or 999 as appropriate.

Please keep these dates in mind when ordering your prescriptions as processing times may be affected

PLEASE NOTE

The practice is closed on Thursdays between 12 noon and 2:00pm for staff training.

We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.

Closure dates can be viewed with our Opening Hours Page along with opening times.

Online

Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link

eConsult

From Monday 27th November, our eConsultation service and telephone lines will both open from 8.30am.

Please note we close eConsultations when we have reached safe capacity.

Out of Hours

When the practice is closed call 111 for medical help or visit Out of Hours

Emergencies

Call 999 for Health Emergencies

 
 

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