Please use our eConsultation to contact us online for an appointment or for queries. Norton Medical Centre - Covid19 Information for information within the practice such as face masks and sick notes.
Please note we are closed Thursday afternoons between 12 noon and 2pm. For more information please see our Opening Times

Norton Medical Centre

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Smoking Cessation

The smoking Cessation clinics have currently stopped due to Covid19. Patients are able to self refer by visiting and completing and submitting the form. They will contact patients directly from the contact information provided.

Clinics & Services

  • Annual Care Reviews
  • Blood Pressure Clinic
  • Blood Tests - Monday - Friday, 8:30am - 12noon
  • Cervical Smears
  • Chest Clinic
  • Cognitive Therapy and Counselling
  • Diabetic Clinic
  • Elderly Care (over 75)
  • Emergency Contraception
  • Family Planning
  • Learning Disability Health Check
  • Minor Surgery
  • Smoking Cessation - Wednesday, 6:00pm - 7:30pm
  • We can refer to the District Nursing Service
  • NMC Non-NHS fees

IMPACT on Teesside Psycological Therapy

There is a new Psychological Therapy Service patients can self-refer into. It’s called IMPACT on Teesside and their contact number is: 01642 573924.

The new service is called IMPACT on Teesside and has replaced the previous NHS Any Qualified Provider Model, which was delivered by 5 different providers. It includes talking therapy services (IAPT) and Counselling, and also incorporates the Wellbeing and Outreach support previously provided through the Living Life services in South Tees (provided by Middlesbrough and Stockton Mind) and Mind Skills Recovery College in North Tees (previously provided by Hartlepool Mind).

The partnership delivering IMPACT on Teesside includes:

  • Alliance Psychological Services Limited
  • Middlesbrough and Stockton Mind
  • Insight Healthcare
  • TEWV NHS Foundation Trust

Tees Valley Crisis Service - Mental Health Emergency

There is a new patient self referral number for the crisis team. The new number makes it easier for those in mental distress, including children, older people and those with learning disabilities and/or autism, to get urgent help the contact number is: 0300 0200317. Crisis Team


All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend but on occasions, such as during intimate examinations, a formal chaperone may be preferred.

If possible, please request a chaperone at the time of booking an appointment so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.

LiveWell Dementia Hub

Find out more about the LiveWell Hub Here.

Stockton's Local Offer

Find out more about services for children and young people with special educational needs and disabilities by visiting Stockton's Local Offer.

Stockon's Local Offer

Appointments Medication Queries Patient Self-Referral Patient Self Help

Contact Us


Norton Medical Centre
Billingham Road
TS20 2UZ

Tel: 01642 745350

Monday to Friday 8:00am - 6:00pm


Norton Medical Centre will be closed from 12 noon on Thursday 16th May for Staff Training - Surgeries in Hartlepool and Stockton, including Norton Medical Centre, will be closed for Protected Learning Time (PIL) If you require routine healthcare, we will open as normal at 8.30am on Friday 17th May 2024. For emergency healthcare, please contact 111 or 999 as appropriate.


The practice is closed on Thursdays between 12 noon and 2:00pm for staff training.

We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.

Closure dates can be viewed with our Opening Hours Page along with opening times.


Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link


From Monday 27th November, our eConsultation service and telephone lines will both open from 8.30am.

Please note we close eConsultations when we have reached safe capacity.

Out of Hours

When the practice is closed call 111 for medical help or visit Out of Hours


Call 999 for Health Emergencies


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