Please use our eConsultation to contact us online for an appointment or for queries. Norton Medical Centre - Covid19 Information for information within the practice such as face masks and sick notes.
Please note we are closed Thursday afternoons between 12 noon and 2pm. For more information please see our Opening Times

Norton Medical Centre

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Accessibility Statement

This accessibility statement applies to the Norton Medical Centre website, which is accessible at the following domain:

This website is run by Norton Medical Centre. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • some older PDF documents are not fully accessible to screen reader software (this is outside the criteria for the WCAG 2.1 AA)
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page(this is outside the criteria for the WCAG 2.1 AA)

Browser Compatibility

This website has been manually tested in the following browsers:

  • Internet Explorer: Version 11 - this browser has been ended since 2018Accessibility Widget not compatible, keyboard navigation functional
  • Microsoft Edge: Version 112
  • Google Chrome: Version 113
  • FireFox: Version 79

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email:
  • call 01642 745350
  • alternatively you can call in at the practice or write to us. For more contact information please visit our Location & Contact Details page

We’ll consider your request and get back to you within 30 days.

If you cannot view the map on our ‘contact us’ page, call us on 01642 745350 for directions. Visit our Location & Contact Details page for further information.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

  • email:
  • call 01642 745350
  • alternatively you can call in at the practice or write to us. For more contact information please visit our Location & Contact Details page

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us on our Location & Contact Details Page.

Technical information about this website’s accessibility

Norton Medical Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines Version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The content does not reflow to a single column when the screen is increased by 400% leaving the side links still visible in the second column. This fails WCAG 2.1 success criterion 1.4.10 (reflow).

The reflow has been resolved from May 2023.

Disproportionate burden

We have a small team working internally in Norton Medical Centre on our IT & Systems who have worked to ensure our website meets all the accessibility criteria. Due to the ongoing pandemic and the changes we have had to make to how we run our services, our IT department has been heavily impacted and priority has had to be given to patient care to ensure our vulnerable patients are protected. It would have been a disproportionate burden to make the website a priority in this time, we aim to work with our patients and ensure the website is as accessible as possible.

Navigation and accessing information

We have an accessibility widget available to assist viewing our website. We have our own keyboard navigation enabled though some elements navigate easier with the accessibility widget function.

Interactive tools and transactions

Some of our interactive images have the links disabled from keyboard navigation as they couldn’t be focused as individual items. The information is still provided on the image and can still be accessed.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23rd September 2018 if they’re not essential to providing our services. For example, we do not plan to fix Registration or Online Request Forms.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Interactive Maps

We do not plan to make the interactive maps fully accessible because they are exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We strive to offer full accessibility to our website and are doing all that we can to ensure we meet the WCAG 2.1 AA standards. We are always aiming to improve our accessibility, if you have any issues or would like detailed information when we plan to improve accessibility please contact us directly on the contact details provided above.

Preparation of this accessibility statement

This statement was prepared on 17th September 2020. It was last reviewed on 05th May 2023.

This website was last tested on 05th May 2023. The test was carried out internally by Norton Medical Centre, manually checking and testing our pages and using online evaluation tools to evaluate the accessibility of our website.

We used this approach to deciding on a sample of pages to test: W3 Org WAI Test Evaluate Preliminary Guidelines and selected our Priority pages and the pages with the indicated elements.

We tested our Home, Online Services, Prescription, Contact Details and Self-referral pages to ensure the most frequented pages with the most “interactive” content were tested and compliant. We chose these pages for the content and range of media included to check that they were accessible to the WCAG guidelines to ensure our users had access to the main pages.

You can read the full accessibility test report by requesting a copy from Norton Medical Centre.

Contact Us


Norton Medical Centre
Billingham Road
TS20 2UZ

Tel: 01642 745350

Monday to Friday 8:00am - 6:00pm


Norton Medical Centre will be closed from 12 noon on Thursday 16th May for Staff Training - Surgeries in Hartlepool and Stockton, including Norton Medical Centre, will be closed for Protected Learning Time (PIL) If you require routine healthcare, we will open as normal at 8.30am on Friday 17th May 2024. For emergency healthcare, please contact 111 or 999 as appropriate.


The practice is closed on Thursdays between 12 noon and 2:00pm for staff training.

We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.

Closure dates can be viewed with our Opening Hours Page along with opening times.


Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link


From Monday 27th November, our eConsultation service and telephone lines will both open from 8.30am.

Please note we close eConsultations when we have reached safe capacity.

Out of Hours

When the practice is closed call 111 for medical help or visit Out of Hours


Call 999 for Health Emergencies


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