Please use our eConsultation to contact us online for an appointment or for queries. Norton Medical Centre - Covid19 Information for information within the practice such as face masks and sick notes.
Please note we are closed Thursday afternoons between 12 noon and 2pm. For more information please see our Opening Times

Norton Medical Centre

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How to sign up to SystmOnline - Online Services

To use our online servcies you will need to complete our Online Services registration form. and return it to the practice along with some identification. Acceptable forms of identification include:

  • Passport
  • Driving licence
  • Birth certificate
  • Marriage certificate
  • Bank statement
  • Utility Bill

If you do not have any of the above please speak to a member of staff. Please note that existing online users will be asked provide identification if they wish to access their medical records online.

Before you apply for online access to your record, there are some other things to consider:

  • Forgotten history - There may be something you have forgotten about in your record that you might find upsetting.
  • Abnormal results or bad news - If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.
  • Choosing to share your information with someone - It's up to you whether or not you share your information with others - perhaps family members or carers. It's your choice, but also your responsibility to keep the information safe and secure.
  • Coercion - If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
  • Misunderstood information - Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.
  • Information about someone else - If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.

For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society: Keeping your online health and social care records safe and secure.

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Contact Us

Address

Norton Medical Centre
Billingham Road
Norton
Stockton-on-Tees
TS20 2UZ

Tel: 01642 745350

Monday to Friday 8:00am - 6:00pm

PLEASE NOTE

Planned Closures at the Surgery

Norton Medical Centre will be closed from 12:00 noon on Tuesday 1st October 2024 for Staff Training - Surgeries in Hartlepool and Stockton, including Norton Medical Centre, will be closed for Protected Learning Time (PIL) If you require routine healthcare, we will open as normal at 8.30am on Wednesday 2nd October 2024. For emergency healthcare, please contact 111 or 999 as appropriate.

Please keep these dates in mind when ordering your prescriptions as processing times may be affected

PLEASE NOTE

The practice is closed on Thursdays between 12 noon and 2:00pm for staff training.

We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.

Closure dates can be viewed with our Opening Hours Page along with opening times.

Online

Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link

eConsult

From Monday 27th November, our eConsultation service and telephone lines will both open from 8.30am.

Please note we close eConsultations when we have reached safe capacity.

Out of Hours

When the practice is closed call 111 for medical help or visit Out of Hours

Emergencies

Call 999 for Health Emergencies

 
 

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