Please use our eConsultation to contact us online for an appointment or for queries. Norton Medical Centre - Covid19 Information for information within the practice such as face masks and sick notes.
Please note we are closed Thursday afternoons between 12 noon and 2pm. For more information please see our Opening Times

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Hospital Medication

For the purpose of this information, we will refer to this medication type as “hospital medication” but please be aware this also includes other external clinics.

There are several different types of medication you can get from hospital, some of them can be prescribed by your GP and others must be obtained from the hospital pharmacy.

Some medications, known as Red Drugs, are not appropriate for prescribing from your GP surgery and you will need to obtain prescriptions for these from the hospital pharmacy that initiated your treatment, your consultant should make you aware if this is the case.

Some medications must be started by a specialist but can be transferred to your GP after a certain period of time or agreement between the two doctors. We will need to receive a letter from the consultant, and in some cases sign an agreement, to take over prescribing of these medications (known as Amber Drugs). Until this has been arranged you will need to continue receiving your medication from the hospital pharmacy.

Other medications which are recommended by a consultant the GP may be able to prescribe without a signed agreement, as long as we have the clinical information in writing. However it is worth noting that it can take several weeks (and in some cases months) for us to receive a letter from a consultant after you have your clinic appointment, as they are not usually typed and transferred to us immediately. Once we receive a letter, if appropriate, we will add the medication to your repeat list for you to order when needed. If you need to start a medication immediately, the hospital/consultant should provide the medication(s).

Safe Prescribing

If your medication requires monitoring (e.g. blood test, BP check, regular reviews, etc.) then you should comply with requests for these to ensure we can monitor any potential harmful effects of taking certain medications.

Please be aware that failure to do so may result in your medication being limited to weekly prescriptions; for some medications it could even result in you being referred back to hospital or being declined further prescriptions for safety reasons.

Types of Prescription How to order Repeat Prescriptions FAQs Order Online


Contact Us


Norton Medical Centre
Billingham Road
TS20 2UZ

Tel: 01642 745350

Monday to Friday 8:00am - 6:00pm


Norton Medical Centre will be closed from 12 noon on Thursday 16th May for Staff Training - Surgeries in Hartlepool and Stockton, including Norton Medical Centre, will be closed for Protected Learning Time (PIL) If you require routine healthcare, we will open as normal at 8.30am on Friday 17th May 2024. For emergency healthcare, please contact 111 or 999 as appropriate.


The practice is closed on Thursdays between 12 noon and 2:00pm for staff training.

We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.

Closure dates can be viewed with our Opening Hours Page along with opening times.


Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link


From Monday 27th November, our eConsultation service and telephone lines will both open from 8.30am.

Please note we close eConsultations when we have reached safe capacity.

Out of Hours

When the practice is closed call 111 for medical help or visit Out of Hours


Call 999 for Health Emergencies


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