Please use our eConsultation to contact us online for an appointment or for queries. Norton Medical Centre - Covid19 Information for information within the practice such as face masks and sick notes.
Please note we are closed Thursday afternoons between 12 noon and 2pm. For more information please see our Opening Times

Norton Medical Centre

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Patient Self-Referral

There are services that patients can self-refer themselves to, to receive the help and information they need without having to speak to a GP first. These range from Mental Health, Counselling, Termination of Pregnancy and Phlebotomy (blood tests). We have provided contact information for these services and a useful contact list.

Mental Health

Mental Health can affect anyone of all ages, there are dedicated services available for children and adults to speak to and get the help and advice they need.

Expert Advice for Babies and Young Children

Expert advice on helping babies and young children when they're poorly is available from The Little Orange Book.

Child and Adolescent Mental Health Services (CAMHS)

Children and Adolescents have their own dedicated mental health service to ensure they receive the help they need. CAMHS can be contacted and referred to directly. For further information please visit their website.

Tel: 01642 368400

Tees Valley Crisis Service – Mental Health Emergency

If you, or someone you know is in crisis please immediately contact the crisis team using the below details:

Tel: 0300 0200317

Crisis Team

Counselling Services

Counselling is a form of Talking Therapy, it is treatment involving talking to a trained professional about your thoughts, feelings and behaviour. They aim to give you a safe time to talk and help understand yourself better.

IMPACT Teesside

IMPACT Teesside can help you with a range of mental health problems including depression, anxiety and low mood. You do not need a referral from your doctor to access this service and can contact them on:

Tel: 01642 573924

Crisis Team

Termination of Pregnancy (TOP)

Patients that decide on TOP can self-refer to North Tees or the British Pregnancy Advisory Service. They will be talked through the process to help patients make an informed decision.

North Tees

Tel: 01642 624620

British Pregnancy Advisory Service (BPAS)

Tel: 0345 730 4030


Patients that have been asked to take a blood test can attend our walk-in (sit and wait) phlebotomy service available daily from 8am until 12 noon. We advise patients to turn up before noon, the demand changes on a daily basis and we can’t guarantee you will be seen the later you arrive. Appointments are available to book online, in surgery and by telephone but an appointment isn’t necessary. Please note between 8.oo and 8.30am priority will be given to sit and wait patients who have fasted or who need to leave for work/school drop off etc.

Radiology (X-rays)

North Tees provide a walk-in service for general X-Rays such as Chest, Abdomen, Single extremity etc with a valid referral. between 9am and 4pm, Monday to Friday. Anyone can attend between these hours and no appointment is necessary. Patients referred for a Chest X-Ray must attend the Lung Health Department at North Tees Hospital and not the main X-Ray department.

Macmillan Cancer Support

Campaign with Macmillan, “Do whatever it takes to get involved and help keep supporting people with cancer”.

Tel: 0808 808 00 00

Smoking Cessation

You can self-refer to stop smoking services following the link:

Stop Smoking Service Referral Form/

Stockton's Children and Young People Special educational needs and disabilities support

Find out more about services for children and young people with special educational needs and disabilities by visiting Stockton's Local Offer/.

Musculoskeletal Service (MSK)

Patients are now able to self-referral directly for triage and assessment with the North Tees MSK Service. To do so visit the website at iMSK Advanced Assessment and click "Online referral form" and fill out the online form.

Patients that cannot access the website can phone the Specialist Services Admin Hub on 01429 522471 and press Option 1 between the hours 8:30am to 4:30pm Monday to Friday.

iMSK Physiotherapy can be reached at

Audiology (Community Age-Related Hearing Loss)

Age-related hearing services, which are provided via the Any Qualified Providers (AQP) model.
To make a self-referral to audiology services patients will need to refer to their local audiology provider's policy. Information for patients on making a referral can be found below.
The local Providers are North Tees and Hartlepool NHS FT (NTHFT), County Durham and Darlington NHS FT, Outside Clinic, Minor Ops, Specsavers, and Scrivens.
Patients should be aware that self-referral is only available to patients who meet the current criteria for audiology referrals from GPs.


Patients can call or visit stores in person. The patient will then be triaged by staff for eligibility into the service. Patients can call stores at the following locations:

Stockton Specsavers, 49-51 Wellington Square, Stockton-on-Tees, UK, TS18 1RG
Tel: 01642 037780

Middlesbrough Specsavers, 25/27 Newport Road, Middlesbrough, Cleveland, UK, TS1 1LE
Tel: 01642 036045

Hartlepool Specsavers, Unit 136, Middleton Grange Shopping Centre, Hartlepool, Cleveland, UK, TS24 7RD
Tel: 01429 705024

Darlington Specsavers, 41 High Row, Darlington, County Durham, UK, DL3 7QW
Tel: 01325 968150

Redcar Specsavers, 57 High Street, Redcar, Cleveland, UK, TS10 3BZ
Tel: 01642 037576


Patients can call Scrivens to book an appointment via telephone 0800 027 5102. This number will direct patients to the scrivens Customer Services Team who will then direct patients accordingly into the service.

Patients who struggle with telephone contact can email to self-refer, or visit to book an appointment online.

Minor Ops

Patients can self-refer to Minor Ops via telephone and email booking. Patients should call 0191 9178886 or email

Outside Clinic

Patients can self-refer to the Outside Clinic via telephone booking. Patients should call 0800 954 9093 to be registered, after which they will receive a call from the Audiology Advisor Team to be triaged over the phone.

North Tees Hospitals Audiology

The North Tees and Hartlepool Hospitals are currently not accepting self-referrals. We are working to improve this pathway to give patients the choice to self-refer to the service in the near future.

County Durham and Darlington Hospitals Audiology

The audiology service at County Durham and Darlington Hospitals is currently not accepting self-referrals. Self-Referral will be available in the future.


Patients can self-refer into the Podiatry Service online at: and click "Online self-referral".

Patients that cannot access the website can phone the Specialist Services Admin Hub on 01429 522471 and press Option 1 between the hours 8:30am to 4:30pm Monday to Friday.

Wheelchair Services

Patients will shortly be able to self-refer for assessment into the North Tees Hospitals Wheelchair Service via webform on the North Tees Trust website (

Community Equipment Services

The Tees Community Equipment Services (TCES) will also be self-referral enabled, we are working with the Service and Integrated Single Point of Access leads to enable patients to have access to a health or social care professional, who can then perform an assessment and order equipment directly with the Service.

Pharmacy Services

If you have any of the following issues you may be able to be seen and treat at your local pharmacy:

Athletes Foot
Cold Sores
Conjunctivitis and other minor eye symptoms
Cough, Cold, Nasal Congestion
Cradle Cap
Emergency Contraception
Excessive sweating
Haemorrhoids (piles)
Hay Fever
Head lice
Infant colic
Infant teething
Infrequent migraine
Insect bites and stings
Mild cystitis
Mild irritant dermatitis
Minor burns and scalds
Mouth Ulcers
Nappy rash
Oral thrush
Sore throat
Travel sickness
Warts and Verruca’s

Alliance Films

These resources are to encourage people to contact GPs and attend appointments if they have symptoms that could be cancer.

All videos can be accessed through the Alliance website or the Alliance YouTube channel

Useful Contact List

University Hospital of North Tees01642 617617Website
James Cook University Hospital01642 850850Website
Age UK01642 805500Website
Alzheimer's Society01642 655688Website
Bridges Family and Carers Service01642 605222Website
Citizen's Advice01642 607445Website
Teesside Positive Action01642 254598Website
CRUSE Bereavement Counselling01642 210284Website
Disability Information Centre (based at North Tees Hospital)01642 624894Website
Sexual Health Teesside0300 330 1122Website
Rape Crisis01642 225787Website
Registrar (Births, Deaths, Marriages)01642 393155Website
Department for Work and Pensions01642 636000Website
Social Services01642 393939Website
Stockton Borough Carers' Resource Centre01642 739955
Stop Smoking Service01642 383819Website
North East Primary Care Services Agency01325 553000
Patient Self Help Patient Participation Group Appointments Register as a Patient Medication Queries About SystmOnline Contact General Information

Contact Us


Norton Medical Centre
Billingham Road
TS20 2UZ

Tel: 01642 745350

Monday to Friday 8:00am - 6:00pm


Norton Medical Centre will be closed from 1:00pm on Wednesday 10th July for Staff Training - Surgeries in Hartlepool and Stockton, including Norton Medical Centre, will be closed for Protected Learning Time (PIL) If you require routine healthcare, we will open as normal at 8.30am on Thursday 11th July 2024. For emergency healthcare, please contact 111 or 999 as appropriate.


The practice is closed on Thursdays between 12 noon and 2:00pm for staff training.

We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.

Closure dates can be viewed with our Opening Hours Page along with opening times.


Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link


From Monday 27th November, our eConsultation service and telephone lines will both open from 8.30am.

Please note we close eConsultations when we have reached safe capacity.

Out of Hours

When the practice is closed call 111 for medical help or visit Out of Hours


Call 999 for Health Emergencies


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