There are services that patients can self-refer themselves to, to receive the help and information they need without having to speak to a GP first. These range from Mental Health, Counselling, Termination of Pregnancy and Phlebotomy (blood tests). We have provided contact information for these services and a useful contact list.
Mental Health can affect anyone of all ages, there are dedicated services available for children and adults to speak to and get the help and advice they need.
Expert advice on helping babies and young children when they're poorly is available from The Little Orange Book.
Children and Adolescents have their own dedicated mental health service to ensure they receive the help they need. CAMHS can be contacted and referred to directly. For further information please visit their website.
Tel: 01642 368400
Website: https://www.tewv.nhs.uk/services/stockton-community-team-camhs/
If you, or someone you know is in crisis please immediately contact the crisis team using the below details:
Tel: 0300 0200317
Website: http://www.tewv.nhs.uk/crisisadvice
Counselling is a form of Talking Therapy, it is treatment involving talking to a trained professional about your thoughts, feelings and behaviour. They aim to give you a safe time to talk and help understand yourself better.
IMPACT Teesside can help you with a range of mental health problems including depression, anxiety and low mood. You do not need a referral from your doctor to access this service and can contact them on:
Tel: 01642 573924
Website: https://www.impactonteesside.com/
Email: enquiries@impactonteesside.com
Patients that decide on TOP can self-refer to North Tees or the British Pregnancy Advisory Service. They will be talked through the process to help patients make an informed decision.
Tel: 01642 624620
Tel: 0345 730 4030
Website: http://www.bpas.org
Patients that have been asked to take a blood test can attend our walk-in (sit and wait) phlebotomy service available daily from 8am until 12 noon. We advise patients to turn up before noon, the demand changes on a daily basis and we can’t guarantee you will be seen the later you arrive. Appointments are available to book online, in surgery and by telephone but an appointment isn’t necessary. Please note between 8.oo and 8.30am priority will be given to sit and wait patients who have fasted or who need to leave for work/school drop off etc.
North Tees provide a walk-in service for general X-Rays such as Chest, Abdomen, Single extremity etc with a valid referral. between 9am and 4pm, Monday to Friday. Anyone can attend between these hours and no appointment is necessary. Patients referred for a Chest X-Ray must attend the Lung Health Department at North Tees Hospital and not the main X-Ray department.
Campaign with Macmillan, “Do whatever it takes to get involved and help keep supporting people with cancer”.
Tel: 0808 808 00 00
Website: https://www.macmillan.org.uk/
You can self-refer to stop smoking services following the link:
Stop Smoking Service Referral Form/
Find out more about services for children and young people with special educational needs and disabilities by visiting Stockton's Local Offer/.
Patients are now able to self-referral directly for triage and assessment with the North Tees MSK Service. To do so visit the website at iMSK Advanced Assessment and click "Online referral form" and fill out the online form.
Patients that cannot access the website can phone the Specialist Services Admin Hub on 01429 522471 and press Option 1 between the hours 8:30am to 4:30pm Monday to Friday.
iMSK Physiotherapy can be reached at https://www.nth.nhs.uk/services/imsk-advanced-assessment/
Age-related hearing services, which are provided via the Any Qualified Providers (AQP) model.
To make a self-referral to audiology services patients will need to refer to their local audiology provider's policy. Information for patients on making a referral can be found below.
The local Providers are North Tees and Hartlepool NHS FT (NTHFT), County Durham and Darlington NHS FT, Outside Clinic, Minor Ops, Specsavers, and Scrivens.
Patients should be aware that self-referral is only available to patients who meet the current criteria for audiology referrals from GPs.
Patients can call or visit stores in person. The patient will then be triaged by staff for eligibility into the service. Patients can call stores at the following locations:
Stockton Specsavers, 49-51 Wellington Square, Stockton-on-Tees, UK, TS18 1RG
Tel: 01642 037780
Middlesbrough Specsavers, 25/27 Newport Road, Middlesbrough, Cleveland, UK, TS1 1LE
Tel: 01642 036045
Hartlepool Specsavers, Unit 136, Middleton Grange Shopping Centre, Hartlepool, Cleveland, UK, TS24 7RD
Tel: 01429 705024
Darlington Specsavers, 41 High Row, Darlington, County Durham, UK, DL3 7QW
Tel: 01325 968150
Redcar Specsavers, 57 High Street, Redcar, Cleveland, UK, TS10 3BZ
Tel: 01642 037576
Patients can call Scrivens to book an appointment via telephone 0800 027 5102. This number will direct patients to the scrivens Customer Services Team who will then direct patients accordingly into the service.
Patients who struggle with telephone contact can email customercare@scrivens.com to self-refer, or visit www.scrivens.com to book an appointment online.
Patients can self-refer to Minor Ops via telephone and email booking. Patients should call 0191 9178886 or email hearingcare@minor-ops.co.uk
Patients can self-refer to the Outside Clinic via telephone booking. Patients should call 0800 954 9093 to be registered, after which they will receive a call from the Audiology Advisor Team to be triaged over the phone.
The North Tees and Hartlepool Hospitals are currently not accepting self-referrals. We are working to improve this pathway to give patients the choice to self-refer to the service in the near future.
The audiology service at County Durham and Darlington Hospitals is currently not accepting self-referrals. Self-Referral will be available in the future.
Patients can self-refer into the Podiatry Service online at: https://www.nth.nhs.uk/services/podiatric-surgery/ and click "Online self-referral".
Patients that cannot access the website can phone the Specialist Services Admin Hub on 01429 522471 and press Option 1 between the hours 8:30am to 4:30pm Monday to Friday.
Patients will shortly be able to self-refer for assessment into the North Tees Hospitals Wheelchair Service via webform on the North Tees Trust website (https://www.nth.nhs.uk/).
The Tees Community Equipment Services (TCES) will also be self-referral enabled, we are working with the Service and Integrated Single Point of Access leads to enable patients to have access to a health or social care professional, who can then perform an assessment and order equipment directly with the Service.
If you have any of the following issues you may be able to be seen and treat at your local pharmacy:
Acne
Athletes Foot
Cold Sores
Conjunctivitis and other minor eye symptoms
Constipation
Cough, Cold, Nasal Congestion
Cradle Cap
Dandruff
Diarrhoea
Earache
Emergency Contraception
Excessive sweating
Haemorrhoids (piles)
Hay Fever
Head lice
Indigestion
Infant colic
Infant teething
Infrequent migraine
Insect bites and stings
Mild cystitis
Mild irritant dermatitis
Minor burns and scalds
Mouth Ulcers
Nappy rash
Oral thrush
Sore throat
Sunburn
Threadworms
Thrush
Travel sickness
Warts and Verruca’s
These resources are to encourage people to contact GPs and attend appointments if they have symptoms that could be cancer.
All videos can be accessed through the Alliance website or the Alliance YouTube channel
University Hospital of North Tees | 01642 617617 | Website |
James Cook University Hospital | 01642 850850 | Website |
Age UK | 01642 805500 | Website |
Alzheimer's Society | 01642 655688 | Website |
Bridges Family and Carers Service | 01642 605222 | Website |
Citizen's Advice | 01642 607445 | Website |
Teesside Positive Action | 01642 254598 | Website |
CRUSE Bereavement Counselling | 01642 210284 | Website |
Disability Information Centre (based at North Tees Hospital) | 01642 624894 | Website |
Sexual Health Teesside | 0300 330 1122 | Website |
Rape Crisis | 01642 225787 | Website |
Registrar (Births, Deaths, Marriages) | 01642 393155 | Website |
Department for Work and Pensions | 01642 636000 | Website |
Social Services | 01642 393939 | Website |
Stockton Borough Carers' Resource Centre | 01642 739955 | |
Stop Smoking Service | 01642 383819 | Website |
North East Primary Care Services Agency | 01325 553000 |
Norton Medical Centre
Billingham Road
Norton
Stockton-on-Tees
TS20 2UZ
Tel: 01642 745350
Monday to Friday 8:00am - 6:00pm
Norton Medical Centre will be closed from 12:00 noon on Tuesday 1st October 2024 for Staff Training - Surgeries in Hartlepool and Stockton, including Norton Medical Centre, will be closed for Protected Learning Time (PIL) If you require routine healthcare, we will open as normal at 8.30am on Wednesday 2nd October 2024. For emergency healthcare, please contact 111 or 999 as appropriate.
Please keep these dates in mind when ordering your prescriptions as processing times may be affected
The practice is closed on Thursdays between 12 noon and 2:00pm for staff training.
We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.
Closure dates can be viewed with our Opening Hours Page along with opening times.
Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link
From Monday 27th November, our eConsultation service and telephone lines will both open from 8.30am.
Please note we close eConsultations when we have reached safe capacity.
When the practice is closed call 111 for medical help or visit Out of Hours
Call 999 for Health Emergencies