We are providing extra sessions on a Saturday morning for appointments only. Opening times 8:30am - 11.30am for routine care.
| Urgent care | Routine care | |
| Monday | 8:00am - 4:00pm | 8:00am - 6:00pm |
| Tuesday | 8:00am - 4:00pm | 8:00am - 6:00pm |
| Wednesday | 8:00am - 4:00pm | 8:00am - 6:00pm |
| Thursday | 8:00am - 4:00pm | 8:00am - 6:00pm |
| Friday | 8:00am - 4:00pm | 8:00am - 6:00pm |
| Saturday | Closed | Pre Booked Appointments Only with Hartlepool and Stockton Health |
| Sunday | Closed | Occasional Primary Care Network Appointment 9:00am - 1:00pm - Pre Booked Appointments Only |
The surgery is closed on all public holidays.
Please note that the surgery will be closed for staff training on the following days/times:
Staff Training - Tuesday 14th October 2025 Closed from 1:00pm - Surgeries in Hartlepool and Stockton, including Norton Medical Centre, will be closed for Protected Learning Time (PIL) If you require routine healthcare, we will open as normal at 8.00am on Wednesday 15th October 2025. For emergency healthcare, please contact 111 or 999 as appropriate.
When the surgery is closed you can access medical help or advice by calling 111. You should use the NHS 111 service if you urgently need medical help or advice but it is not a life-threatening situation. The call handler will assess your need and direct you to the most appropriate service. Your local Pharmacist may also be able to help with minor ailments (coughs, colds, sore throats, hay fever etc.) or queries about medication.
For immediate, life-threatening emergencies call 999.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
Call 111 if:
You can also get medical advice by using the NHS symptom checker.
You can find more information about NHS 111 on their website.
Norton Medical Centre
Billingham Road
Norton
Stockton-on-Tees
TS20 2UZ
Tel: 01642 745350
Monday to Friday 8:00am - 6:00pm
We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.
Closure dates can be viewed with our Opening Hours Page along with opening times.
Staff Training - Tuesday 14th October 2025 Closed from 1:00pm - Surgeries in Hartlepool and Stockton, including Norton Medical Centre, will be closed for Protected Learning Time (PIL) If you require routine healthcare, we will open as normal at 8.00am on Wednesday 15th October 2025. For emergency healthcare, please contact 111 or 999 as appropriate.
Future planned closures will be listed here, more information is available on our Opening Hours Page along with opening times.
Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link
Our eConsultation service and telephone lines both open from 8.00am.
Please note we close eConsultations when we have reached safe capacity.
When the practice is closed call 111 for medical help or visit Out of Hours
Call 999 for Health Emergencies
The Partners are naturally very disappointed that concerns have been identified by CQC but are eager to address these. Our main priority is to ensure our patients continue to have access to good quality and safe medical care. Patients can be reassured that we are working closely with CQC, the ICB and the LMC, to make the identified improvements following our CQC inspection and patients should continue to access services from this practice as normal.
To leave feedback to CQC please visit: CQC Give Feedback
