Opening Hours

	Urgent care	Routine care
Monday	8:00am - 4:00pm	8:30am - 6:00pm
Tuesday	8:00am - 4:00pm	8:30am - 6:00pm
Wednesday	8:00am - 4:00pm	8:30am - 6:00pm
Thursday	8:00am - 4:00pm	8:30am - 12:00pm 3:00pm - 6:00pm
Friday	8:00am - 4:00pm	8:30am - 6:00pm
Saturday	Closed	10:00am - 01:00pm Appointments Only
Sunday	Closed	Closed

The surgery is closed on all public holidays.

Please note that the surgery will be closed for staff training on the following days/times:

• The surgery will be closed on Monday 26th August 2024 for the bank holiday
• The surgery will be closed from 12:00 noon on Tuesday 1st October 2024 for Protected Learning Time
• The surgery will be closed for staff training from 12.00pm to 3.00pm each Thursday

Staff Training - Tuesday 1st October 2024 Closed from 12:00 noon - Surgeries in Hartlepool and Stockton, including Norton Medical Centre, will be closed for Protected Learning Time (PIL) If you require routine healthcare, we will open as normal at 8.30am on Wednesday 2nd October 2024. For emergency healthcare, please contact 111 or 999 as appropriate.

Out-of-Hours Care

When the surgery is closed you can access medical help or advice by calling 111. You should use the NHS 111 service if you urgently need medical help or advice but it is not a life-threatening situation. The call handler will assess your need and direct you to the most appropriate service. Your local Pharmacist may also be able to help with minor ailments (coughs, colds, sore throats, hay fever etc.) or queries about medication.

For immediate, life-threatening emergencies call 999.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

Call 111 if:

• you need medical help fast but it's not a 999 emergency
• you think you need to go to A&E or need another NHS urgent care service
• you don't know who to call or you don't have a GP to call
• you need health information or reassurance about what to do next

You can also get medical advice by using the NHS symptom checker.

You can find more information about NHS 111 on their website.