Please use our eConsultation to contact us online for an appointment or for queries. Norton Medical Centre - Covid19 Information for information within the practice such as face masks and sick notes.
Please note we are closed Thursday afternoons between 12 noon and 2pm. For more information please see our Opening Times

Norton Medical Centre

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Patient Participation

Norton Medical Centre

Patients' Group

A voluntary group, run by patients for patients - with a little help from the team. They get together several times a year to discuss health-related topics. They choose, plan and organise their events and are also involved in fundraising. Watch for the posters in the surgery or ask at reception for details.

Patient Reference Group

The Patient Reference Group will be a virtual group who are contacted occasionally and asked for an opinion on aspects of the Practice and the services provided. We would like as many people as possible to provide their email addresses and agree to be contacted every now and again to answer a few questions.

If you are interested in joining this group please complete this form and hand it in at reception.

Patients' Views

We aim to offer a quality service and are interested in hearing any constructive comments you have to make which will help improve this service. You can write your comments, complaints, suggestions or ideas down and place them in the Patients' Views Box situated in the main waiting room.

Appointments Register as a Patient Medication Queries About SystmOnline Patient Self Help Patient Self-Referral Contact General Information

Contact Us


Norton Medical Centre
Billingham Road
TS20 2UZ

Tel: 01642 745350

Monday to Friday 8:00am - 6:00pm


Norton Medical Centre will be closed from 1:00pm on Wednesday 10th July for Staff Training - Surgeries in Hartlepool and Stockton, including Norton Medical Centre, will be closed for Protected Learning Time (PIL) If you require routine healthcare, we will open as normal at 8.30am on Thursday 11th July 2024. For emergency healthcare, please contact 111 or 999 as appropriate.


The practice is closed on Thursdays between 12 noon and 2:00pm for staff training.

We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.

Closure dates can be viewed with our Opening Hours Page along with opening times.


Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link


From Monday 27th November, our eConsultation service and telephone lines will both open from 8.30am.

Please note we close eConsultations when we have reached safe capacity.

Out of Hours

When the practice is closed call 111 for medical help or visit Out of Hours


Call 999 for Health Emergencies


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