SystmOnline can be used to book appointments, order prescriptions, view test results and view your medical record depending on the level of access you have requested. To help users get the most out of their Online Services we have included video playlists for the web, android and iOS (apple) versions to help update your information, book an appointment and order repeat medication.
To order your medications online we recommend using the Web Version as this gives you easier access to request additional information. You can download a SystmOnline user guide for the web version.
Click here to DOWNLOAD our online services guide
Click here to use our online services
The following video playlist will help update your information, book an appointment and order repeat medication using the Web Version of SystmOnline.
You can download a SystmOnline user guide for the web version here
The following video playlist will help update your information, book an appointment and order repeat medication using the Andoroid Version of SystmOnline.
The following video playlist will help update your information, book an appointment and order repeat medication using the iOS (apple - iPad/iPhone) Version of SystmOnline.
For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society: Keeping your online health and social care records safe and secure.
Norton Medical Centre
Billingham Road
Norton
Stockton-on-Tees
TS20 2UZ
Tel: 01642 745350
Monday to Friday 8:00am - 6:00pm
The practice is closed on Thursdays between 12 noon and 2:00pm for staff training.
We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.
Closure dates can be viewed with our Opening Hours Page along with opening times.
Staff Training - Thursday 19th June 2025 Closed from 12:00 noon - Surgeries in Hartlepool and Stockton, including Norton Medical Centre, will be closed for Protected Learning Time (PIL) If you require routine healthcare, we will open as normal at 8.30am on Friday 20th June 2025. For emergency healthcare, please contact 111 or 999 as appropriate.
Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link
From Monday 27th November, our eConsultation service and telephone lines will both open from 8.30am.
Please note we close eConsultations when we have reached safe capacity.
When the practice is closed call 111 for medical help or visit Out of Hours
Call 999 for Health Emergencies
The Partners are naturally very disappointed that concerns have been identified by CQC but are eager to address these. Our main priority is to ensure our patients continue to have access to good quality and safe medical care. Patients can be reassured that we are working closely with CQC, the ICB and the LMC, to make the identified improvements following our CQC inspection and patients should continue to access services from this practice as normal.
