SystmOnline can be used to book appointments, order prescriptions, view test results and view your medical record depending on the level of access you have requested. To help users get the most out of their Online Services we have included video playlists for the web, android and iOS (apple) versions to help update your information, book an appointment and order repeat medication.
To order your medications online we recommend using the Web Version as this gives you easier access to request additional information. You can download a SystmOnline user guide for the web version.
Click here to DOWNLOAD our online services guide
Click here to use our online services
The following video playlist will help update your information, book an appointment and order repeat medication using the Web Version of SystmOnline.
You can download a SystmOnline user guide for the web version here
The following video playlist will help update your information, book an appointment and order repeat medication using the Andoroid Version of SystmOnline.
The following video playlist will help update your information, book an appointment and order repeat medication using the iOS (apple - iPad/iPhone) Version of SystmOnline.
For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society: Keeping your online health and social care records safe and secure.
The NHS App gives you a simple and secure way to access a range of NHS services. Download the NHS App on your smartphone or tablet via the Google play or App store. You can also access the same services in a web browser by logging in through the NHS website.
You can use the app if you are aged 13 or over. You must be registered with an NHS GP surgery in England or the Isle of Man.
You need to prove who you are to get full access to the NHS App. With full access you can:
• order repeat prescriptions and nominate a pharmacy where you would like to collect them
• book and manage appointments
• view your GP health record to see information like your allergies and medicines (if your GP has given you access to your detailed medical record, you can also see information like test results)
• book and manage COVID-19 vaccinations
• register your organ donation decision
• choose how the NHS uses your data
• view your NHS number
• use NHS 111 online to answer questions and get instant advice or medical help near you
Download the NHS App on your smartphone or tablet via Google Play or the App Store. You can also access the same services in a web browser by logging in through the NHS website. You must be aged 13 or over to use the NHS App.
• Enter your email address details in the app and choose a password. (Remember, the email address cannot be shared with another person).
• Confirm the email sent to you by NHS App.
• Provide a mobile phone or landline number.
• Enter the 6-digit security code you are sent.
• Keep your password safe.
You’ll only need to do this once at the start to register.
Photo ID
Register with your photo ID.
• Passport
• UK Driving license (full of provisional)
• Biometric Residence Permit (BRP)
• UK Residence Card, or EEA Biometric Residence Card (including temporary pass)
• European driving licence (full)
• European national identity card
Choose one ID and then submit a photo of this on the app. Provide your postcode. It must be the same one registered with your GP. Your information will then be checked, and a confirmation email will be received in 2-3 days.
Or
If you do not have photo ID, you need the following three registration details to prove who you are. Ask your GP surgery reception team to provide these to you.
1. Linkage key or passphrase
2. ODS Code or Practice ID
3. Account ID
Once confirmation is received, you can use the NHS App to:
• Order repeat prescriptions
• Nominate a pharmacy where you would like to collect your prescriptions from
• Manage appointments
• Contact your GP about a health problem
• View your NHS Number
• Access your medical records
• And more…
To find out more about the NHS App, click the link here: www.nhs.uk/nhs-app/
Norton Medical Centre
Billingham Road
Norton
Stockton-on-Tees
TS20 2UZ
Tel: 01642 745350
Monday to Friday 8:00am - 6:00pm
The practice is closed on Thursdays between 12 noon and 2:00pm for staff training.
We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.
Closure dates can be viewed with our Opening Hours Page along with opening times.
Staff Training - Thursday 18th September 2025 Closed from 12:00 noon - Surgeries in Hartlepool and Stockton, including Norton Medical Centre, will be closed for Protected Learning Time (PIL) If you require routine healthcare, we will open as normal at 8.30am on Friday 19th September 2025. For emergency healthcare, please contact 111 or 999 as appropriate.
Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link
From Monday 27th November, our eConsultation service and telephone lines will both open from 8.30am.
Please note we close eConsultations when we have reached safe capacity.
When the practice is closed call 111 for medical help or visit Out of Hours
Call 999 for Health Emergencies
The Partners are naturally very disappointed that concerns have been identified by CQC but are eager to address these. Our main priority is to ensure our patients continue to have access to good quality and safe medical care. Patients can be reassured that we are working closely with CQC, the ICB and the LMC, to make the identified improvements following our CQC inspection and patients should continue to access services from this practice as normal.
