This page is updated with our general information from our Privacy Notice, 7 Day Extended Access and Friends and Family Testing.
Please note we are closed for staff training Tuesday 1st October from 12 noon - Surgeries in Hartlepool and Stockton, including Norton Medical Centre, will be closed for Protected Learning Time (PIL). Please keep this date in mind when ordering your prescriptions as processing times may be affected. For more information please see our Opening Times
From the 1st of July 2023 we will require THREE WORKING DAYS to process prescription requests. This change is being made in response to the ever-increasing workload pressures on our clinicians. It is not a decision we have taken lightly but is one that we need to take in order to ensure that prescription processing is done efficiently, whist maintaining patient safety as our priority.
Please click/tap on the headings below to see more information.
Reports of difficulty getting through to Reception/booking an appointment at GP Surgeries have increased nationwide, including at Norton Medical Centre. Unfortunately, we do not have unlimited resources and are currently working to maximum capacity. We have a standardised letter that explains this is a national problem and we are trying to provide the best service that we canThe full letter is available online directly from this link
and available for download below. Thank you for your understanding.We have a Patient Access Policy which sets out how Norton Medical Centre aims to ensure that all patients are able to fairly access timely and appropriate clinical care.
GP Practices and patients have faced an extremely challenging time during the COVID-19 pandemic.
Please show your support by signing the petition calling on the Government to provide funding needed for better services,
more GPs and more safe space to see patients.
The petition can be signed here: Petition to support additional GP Funding for better sevices
We are aware some people experience barriers when trying to register with a GP. Practices should not be turning people away who try to register without proof of ID/ address or immigration status. Everyone is welcome in general practice.
GP access cards are being distributed by local Healthwatch and voluntary organisations to vulnerable communities who are less likely to be registered with a GP. The card is accompanied with a letter with details of how to register at a Practice.
We have updated and published our Privacy Notice, this details the information that we store, use and how we keep it protected.
For further information please see our full Privacy Notice here. The Privacy Notice will open in a new page in .PDF format.
Please see the video below for further information about the Urgent Care Services in Stockton-on-Tees.
Hartlepool & Stockton Health are offering 7-day access to GPs, Nurses, and Healthcare Assitants at three practices across Hartlepool and Stockton. Appointments can be booked by calling Norton Medical Centre during normal working hours.
We are an Armed Forces veteren friendly accredited GP Practice. View further NHS health care for the Armed Forces community with links here
We are conscious that some patients registered with us may be affected by current events in Afghanistan. Norton Medical Centre is accredited by the Royal College of General Practitioners as one which specialises in the care of military veterans and their families. All the team have been trained in the care of military veterans and their families. If recent events have affected you and you wish to seek help, please come forward.
The NHS are intending to provide free Vitamin D supplements to patients that are extremely vulnerable and considered highly at risk to COVID19. Click here to find out more information and how to register for the Vitamin D supplements.
You can now provide feedback on your experiences at Norton Medical Centre by completing a short survey. Your feedback is greatly appreciated and will help us to improve our services.
View the latest results from the Friends and Family Test
Norton Medical Centre
Billingham Road
Norton
Stockton-on-Tees
TS20 2UZ
Tel: 01642 745350
Monday to Friday 8:00am - 6:00pm
Norton Medical Centre will be closed from 12:00 noon on Tuesday 1st October 2024 for Staff Training - Surgeries in Hartlepool and Stockton, including Norton Medical Centre, will be closed for Protected Learning Time (PIL) If you require routine healthcare, we will open as normal at 8.30am on Wednesday 2nd October 2024. For emergency healthcare, please contact 111 or 999 as appropriate.
Please keep these dates in mind when ordering your prescriptions as processing times may be affected
The practice is closed on Thursdays between 12 noon and 2:00pm for staff training.
We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.
Closure dates can be viewed with our Opening Hours Page along with opening times.
Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link
From Monday 27th November, our eConsultation service and telephone lines will both open from 8.30am.
Please note we close eConsultations when we have reached safe capacity.
When the practice is closed call 111 for medical help or visit Out of Hours
Call 999 for Health Emergencies
If you need urgent medical advice between the hours of 6.30 pm – 8 am weekdays, during weekends or on Bank Holidays – please telephone 111. NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. For children under 5 call 111 For people aged 5 and over go to 111.nhs.uk
