Here you will be able to find a wide range of information about the practice and the services we provide. At Norton Medical Centre we pride ourselves on delivering first class medical services to each of our 16,300+ patients. The practice operates a personal list system, meaning that all patients, including children have been allocated a named, accountable GP. We constantly strive to improve the care for our patients by acting upon the feedback we receive.
The Team at Norton Medical Centre is made up of a range of Health Care Professionals who work together to help you get the right care when you need it. The Care Navigating Team (Reception) is specifically trained to help you identify which health, professional or local service can best help you, and they will treat all of your information confidentially. The Norton Medical Centre Team is here to help you
You and your general practice (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patient to provide feedback or raise concerns with their GP Practice, Healthwatch or the integrated care board (ICB). The YYGP document published by NHS England can be found below.
You and Your General Practice Document Direct Link
If you have attended for a blood or urine test, the results are normally available after 2-3 working days. Scans and X-Rays take a little longer. Please note it is your responsibility to contact the surgery for your results, alternatively you can view them online (Using the NHS App, SystmOnline, or the Airmid App) if you have access to this.
Tees Active are now accepting referrals for a free 12 week Lifestyle and Weight Management Programme for men held at the Billingham Forum.
Please note eConsultations are for General Practitioner (GP - Doctor), Nurse Practitioner, Clinical Pharmacist and Advanced Nurse Practitioner Appointments.
Other routine appointments are available to be booked if our eConsultations have reached capacity for the day such as: Contraception, Diabetes, Asthma, COPD, Hypertension, NHS Health Checks, Chronic Kidney Disease, Smear, Dressings, Childhood Immunisations and some other routine care appointments for Practice Nurse and Health Care Assistants.
To submit an eConsultation please use our eConsultation service.
Our Care Navigation Team are still able to issue test results over the telephone without the need of an eConsultation.
If you are unable to complete an eConsultation, you can contact our Care Navigation Team on 01642 745350 or visit the surgery and our Care Navigation Team can complete an eConsultation on your behalf.
Please note we close eConsultations when we have reached safe capacity.
If you have access to Online Services or the NHS App, Smear, B12 and vaccination appointments can be booked online using the app. Please visit our Online Services page for more information
We know many of you are asking about Mounjaro (Tirzepatide), launching on the NHS from Monday 23rd June 2025.
It is important to understand GP practices, including ours, are not yet able to prescribe it and that there is strict eligibility criteria.
Please do not call at this time to request Mounjaro, or an appointment related to requesting weight loss injections.
Please visit this link to learn more, including who will be eligible once it is available, and other available support options:
GP Practices and patients have faced an extremely challenging time during the COVID-19 pandemic.
Please show your support by signing the petition calling on the Government to provide funding needed for better services,
more GPs and more safe space to see patients.
The petition can be signed here: Petition to support additional GP Funding for better sevices
We have updated and published our Privacy Notice, this details the information that we store, use and how we keep it protected.
For further information please see our full Privacy Notice here. The Privacy Notice will open in a new page in .PDF format.
We have a Childrens or Easy Read version of our Privacy Notice here. The Childrens/Easy Read Privacy Notice will open in a new page in .PDF format.
Did you know? Your Pharmacy may be able to help you with certain health concerns and offer advice.
Conditions they may be able to provide help with are:
Follow the link to find a pharmacy in the area that could help you Pharmacy in Area Search Follow the link for further information for Pharmacy First How Pharmacies Can Help | Pharmacy First
At our practice, we are dedicated to providing excellent patient care in a compassionate and supportive environment. We are also proud to be actively involved in medical research, as we believe that contributing to research today helps shape better healthcare for our patients in the future.
Hartlepool & Stockton Health are offering 7-day access to GPs, Nurses, and Healthcare Assitants at three practices across Hartlepool and Stockton. Appointments can be booked by calling Norton Medical Centre during normal working hours.
We have a Patient Access Policy which sets out how Norton Medical Centre aims to ensure that all patients are able to fairly access timely and appropriate clinical care.
You can now provide feedback on your experiences at Norton Medical Centre by completing a short survey. Your feedback is greatly appreciated and will help us to improve our services.
View the latest results from the Friends and Family Test
Norton Medical Centre
Billingham Road
Norton
Stockton-on-Tees
TS20 2UZ
Tel: 01642 745350
Monday to Friday 8:00am - 6:00pm
We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.
Closure dates can be viewed with our Opening Hours Page along with opening times.
Staff Training - Tuesday 14th October 2025 Closed from 1:00pm - Surgeries in Hartlepool and Stockton, including Norton Medical Centre, will be closed for Protected Learning Time (PIL) If you require routine healthcare, we will open as normal at 8.00am on Wednesday 15th October 2025. For emergency healthcare, please contact 111 or 999 as appropriate.
Future planned closures will be listed here, more information is available on our Opening Hours Page along with opening times.
Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link
Our eConsultation service and telephone lines both open from 8.00am.
Please note we close eConsultations when we have reached safe capacity.
When the practice is closed call 111 for medical help or visit Out of Hours
Call 999 for Health Emergencies
The Partners are naturally very disappointed that concerns have been identified by CQC but are eager to address these. Our main priority is to ensure our patients continue to have access to good quality and safe medical care. Patients can be reassured that we are working closely with CQC, the ICB and the LMC, to make the identified improvements following our CQC inspection and patients should continue to access services from this practice as normal.
To leave feedback to CQC please visit: CQC Give Feedback
If you need urgent medical advice between the hours of 6.30 pm – 8 am weekdays, during weekends or on Bank Holidays – please telephone 111. NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. For children under 5 call 111 For people aged 5 and over go to 111.nhs.uk
