Please use our eConsultation to contact us online for an appointment or for queries. Norton Medical Centre - Covid19 Information for information within the practice such as face masks and sick notes.
Please note we are closed Thursday afternoons between 12 noon and 2pm. For more information please see our Opening Times

Norton Medical Centre

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Pharmacy First

Did you know? Your Pharmacy may be able to help you with certain health concerns and offer advice.

Conditions they may be able to provide help with are:

  • sinusitis
  • sore throat
  • earache
  • infected insect bites
  • impetigo
  • shingles
  • uncomplicated urinary tract infections in women

Follow the link to find a pharmacy in the area that could help you Pharmacy in Area Search Follow the link for further information for Pharmacy First How Pharmacies Can Help | Pharmacy First


Instead of booking appointments by telephone or at the desk, we are asking our patients or their carer / representative to submit an eConsultation via our eConsultation service. This will be sent to a Clinician who will look through the information and advise who the patient would be best seen by, and within what timeframe. Our Reception Team are still able to issue test results over the telephone without the need of an eConsultation.

Please note we close eConsultations when we have reached safe capacity.

From Monday 27th November, our eConsultation service and telephone lines will both open from 8.30am.

For all Nurse or Health Care Assistant appointments such as Diabetes, Hypertension, Respiratory condition, Smear, B12 injections and all vaccinations or your Annual Care Review please continue to contact reception on 01642 745350 or visit the surgery, and a member of our Reception Team will arrange this for you.

Our Reception Team are still able to issue test results over the telephone, without the need to submit an eConsultation.

Click here to DOWNLOAD our Total Triage Patient Information Leaflet

eConsultation Appointments Register as a Patient Medication Queries Meet the Team General Information Covid Queries Online Services | SystmOnline

Welcome to Norton Medical Centre

Norton Medical Centre

Here you will be able to find a wide range of information about the practice and the services we provide. At Norton Medical Centre we pride ourselves on delivering first class medical services to each of our 17,100+ patients. The practice operates a personal list system, meaning that all patients, including children have been allocated a named, accountable GP. We constantly strive to improve the care for our patients by acting upon the feedback we receive.

We debated long and hard before deciding to share this

We debated long and hard before deciding to share this video on our social media sites. The overwhelming majority of our patients are incredibly understanding of the pressure our service is under and how hard our doctors and staff are working in incredibly difficult circumstances and we would not wish to cause them any offence. However most of our Reception and Prescription staff have been subjected to the type of behaviour exhibited in the video, as have a number of our doctors and nurses. We therefore concluded that if our staff are subjected to this once it is once too often and on that basis we decide to share it with you. Thank you for your continued support and understanding.

Petition to Support additional GP Funding

GP Practices and patients have faced an extremely challenging time during the COVID-19 pandemic. Please show your support by signing the petition calling on the Government to provide funding needed for better services, more GPs and more safe space to see patients.

The petition can be signed here: Petition to support additional GP Funding for better sevices

 GP Access Support Petition

Privacy Notice

We have updated and published our Privacy Notice, this details the information that we store, use and how we keep it protected.

For further information please see our full Privacy Notice here. The Privacy Notice will open in a new page in .PDF format.

7-Day Extended Access

Hartlepool & Stockton Health are offering 7-day access to GPs, Nurses, and Healthcare Assitants at three practices across Hartlepool and Stockton. Appointments can be booked by calling Norton Medical Centre during normal working hours.

The NHS Friends and Family Test

You can now provide feedback on your experiences at Norton Medical Centre by completing a short survey. Your feedback is greatly appreciated and will help us to improve our services.

Click here to take the survey

View the latest results from the Friends and Family Test

Choose Well

Contact Us


Norton Medical Centre
Billingham Road
TS20 2UZ

Tel: 01642 745350

Monday to Friday 8:00am - 6:00pm


Norton Medical Centre will be closed from 12 noon on Thursday 16th May for Staff Training - Surgeries in Hartlepool and Stockton, including Norton Medical Centre, will be closed for Protected Learning Time (PIL) If you require routine healthcare, we will open as normal at 8.30am on Friday 17th May 2024. For emergency healthcare, please contact 111 or 999 as appropriate.


The practice is closed on Thursdays between 12 noon and 2:00pm for staff training.

We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.

Closure dates can be viewed with our Opening Hours Page along with opening times.


Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link


From Monday 27th November, our eConsultation service and telephone lines will both open from 8.30am.

Please note we close eConsultations when we have reached safe capacity.

Out of Hours

When the practice is closed call 111 for medical help or visit Out of Hours


Call 999 for Health Emergencies


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Out of Hours

If you need urgent medical advice between the hours of 6.30 pm – 8 am weekdays, during weekends or on Bank Holidays – please telephone 111. NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. For children under 5 call 111 For people aged 5 and over go to