Please use our eConsultation to contact us online for an appointment or for queries. Norton Medical Centre - Covid19 Information for information within the practice such as face masks and sick notes.
Please note we are closed Thursday afternoons between 12 noon and 2pm. For more information please see our Opening Times

Norton Medical Centre

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Norton Medical Centre - Care Data

About Your Medical Records

This section is all about how your medical records are used by Norton Medical Centre and other NHS care providers. There is a lot of information about information sharing so please take the time to read it carefully before making any choices. Please be assured that you will still receive the same standard of care from all NHS organisations regardless of your preferences about how your medical information is used.

Please select an option below for further information.

SystmOne records | Summary Care Record | Public Health

Public Health

Public Health England (PHE) co-ordinates several national syndromic surveillance systems for the early warning and monitoring of public health and seasonal outbreaks of diseases such as influenza, and to aid response to incidents where the health of the population is at risk e.g. industrial fires or radiation leaks.

The PHE Real-time Syndromic Surveillance team (ReSST) provide a health protection service by collecting, analysing and interpreting syndromic surveillance data on a daily basis to provide early warning of health protection issues. They use symptomatic indicators such as the recording of Read codes for 'wheezing' or 'diarrhoea.

The aim of this service is to transfer non-identifiable syndromic data in near real-time to the PHE ReSST, with the explicit consent of the GP practices.

This enables GP practices to provide anonymised data regarding practice morbidity related to communicable diseases and environmental issues. The data will be used by the PHE ReSST for the management of health protection and to raise alerts about the incident of disease or syndromes. Data will be collected and used for surveillance purposes only.

For more information, please visit the Health Protection Agency website.


Contact Us


Norton Medical Centre
Billingham Road
TS20 2UZ

Tel: 01642 745350

Monday to Friday 8:00am - 6:00pm


Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link


From Monday 27th November, our eConsultation service and telephone lines will both open from 8.30am.


The practice is closed on Thursdays between 12 noon and 2:00pm for staff training.

We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.

Closure dates can be viewed with our Opening Hours Page along with opening times.

Out of Hours

When the practice is closed call 111 for medical help or visit Out of Hours


Call 999 for Health Emergencies


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