Please use our eConsultation to contact us online for an appointment or for queries. Norton Medical Centre - Covid19 Information for information within the practice such as face masks and sick notes.
Please note we are closed Thursday afternoons between 12 noon and 2pm. For more information please see our Opening Times

Norton Medical Centre

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Norton Medical Centre - Care Data

About Your Medical Records

This section is all about how your medical records are used by Norton Medical Centre and other NHS care providers. There is a lot of information about information sharing so please take the time to read it carefully before making any choices. Please be assured that you will still receive the same standard of care from all NHS organisations regardless of your preferences about how your medical information is used.

Please select an option below for further information.

SystmOne records | Summary Care Record | Public Health

SystmOne Records

You medical records are held in one of three formats: paper, electronic, or a combination of paper and electronic. The majority of our patients will have both paper and electronic records.

Our electronic records software is called SystmOne. Within SystmOne, practices are able to share your electronic medical records with other NHS care providers who are also using SystmOne. We can also see the records which other NHS care providers keep about you. The term 'NHS care providers' may include, but is not limited to: district nurses, diabetic nurses, community matrons, community phlebotomy, musculoskeletal services, podiatry, speech and language therapy, health visitors and walk-in centres.

We will only share your data or view your data shared by others if you tell us that we can.

For more information about how records are shared between NHS care providers, please read the following information leaflets:

If you wish to consent or dissent to Norton Medical Centre sharing your records with other NHS care providers who provide care for you, or from viewing the records of other NHS organisations who provide care for you, please complete this form and return it to reception. Alternatively, if you have access to SystmOnline you can complete the 'Consent to share information' questionnaire.


Contact Us


Norton Medical Centre
Billingham Road
TS20 2UZ

Tel: 01642 745350

Monday to Friday 8:00am - 6:00pm


Norton Medical Centre will be closed from 1:00pm on Wednesday 10th July for Staff Training - Surgeries in Hartlepool and Stockton, including Norton Medical Centre, will be closed for Protected Learning Time (PIL) If you require routine healthcare, we will open as normal at 8.30am on Thursday 11th July 2024. For emergency healthcare, please contact 111 or 999 as appropriate.


The practice is closed on Thursdays between 12 noon and 2:00pm for staff training.

We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.

Closure dates can be viewed with our Opening Hours Page along with opening times.


Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link


From Monday 27th November, our eConsultation service and telephone lines will both open from 8.30am.

Please note we close eConsultations when we have reached safe capacity.

Out of Hours

When the practice is closed call 111 for medical help or visit Out of Hours


Call 999 for Health Emergencies


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